AT&T Business Service Guide

General Terms & Conditions

Notice

Access the new Business Service Guide here. The AT&T Business Service Guide is being transitioned to a redesigned Service Guide website. To review the status of the transition, refer to the Service Guide Transition page.

This web page contains links to general terms and conditions applicable to AT&T data and voice services that are currently available in the marketplace and that were formerly provided pursuant to tariffs.

General Terms & Conditions

  • American Recovery and Reinvestment Act of 2009
    Contains terms and conditions regarding the American Recovery and Reinvestment Act of 2009.
  • Connections
    Contains terms and conditions regarding Responsibilities of the Customer and Responsibilities of AT&T.
  • Credit Allowances for Interruptions
    Contains terms and conditions regarding When Credit Allowances apply, Customer Responsibility, and When Credit Allowances do not apply.
  • Data Specific Terms and Conditions
    Contains terms and conditions regarding Use of AT&T Satellite Services Provided to International locations and Use of Private Line Services Provided to Foreign Locations.
  • Fraud, Abuse, and Misuse of Services
    Contains terms and conditions regarding Fraud, Abuse, and Misuse of Services, Toll-Free Number Limit, Automatic Number Identification/Charge Number Service, and Compliance with Telephone Disclosure and Dispute Resolution Act (TDDRA).
  • Limitation of Liability
    Contains terms and conditions regarding Limitation of Liability between AT&T and Customer.
  • Multiple Location Billing Option
    Contains terms and conditions regarding the Multiple Location Billing Option.
  • Payments and Charges
    Contains terms and conditions regarding Carrier Line Assessment, Administrative Expense Fee, Universal Connectivity Charge, Texas Universal Service Fund Charge, South Carolina Universal Service Charge, Gross Receipts Tax Allotment, Federal Regulatory Fee, Property Tax Allotment, Unauthorized Carrier Change Charge, Carrier Line Charge, Payphone Usage Charge, Payment Currency, Return Check Fee, LEC Billing, Fractional Charges and Credits, Daily or Hourly Rates, Rounding to the Nearest Cent, and Charges Associated with Term Plan Contracts.
  • Provision of Service
    Contains terms and conditions on Provision of Service, Installation, Transfer or Assignment, Cancellation, Delay or Change of an Order, Availability of AT&T Direct Services, and Agency Agreement.
  • Special Construction
    Contains terms and conditions pertaining to special construction of plant which is used to furnish services provided for interstate or foreign communications.

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